FAQS
We print gallery grade. Hence, we only use paper and ink combinations that have been certified of excellent permanence. Archival cotton paper and pigment inks. We use a wide range of Hahnemule paper and canvas, and use Epson Large Format Printers.
We are a Tecco Certified Printer and we’re a partner of Hahnemule distributor.
With the utmost care. For colorwork, we use custom-made ICC profiles to ensure a true and excellent color response. For Black and White, a dedicated RIP with custom-made linearised gray curves are used to give extreme control on tonality, ink density, and gradation. These print paths and processes ensure superior print quality. We prepare the file for printing — resampling to target size, micro-contrast enhancement, and sharpening for the medium and size.
The entire lab is lit with ISO standard lighting used for photographic viewing.
Yes. But only locally -- for now.
Large prints such as 20-40 inches would need special handling. For such cases, we recommend you have them picked up.
Request for overseas shipping please contact us at: cso@redlabgalleryph.com
For local shipments, we use LBC.
For short-distance deliveries, we can also use Grab and Lalamove and Alfred courier services.
For shipments with glass that needs a crate, we use AP Cargo
Prints will be rolled in a rigid tube, laid flat with protection, or in a crate — depending on the need. We will keep tabs on the shipment and keep you informed. We know how valuable your work is to you. Shipping costs and materials for shipping are excluded. Note that the protection is only for the short transport and not meant to be used for further shipping ie: flights.
Payment can be made bank transfers, preferably bank transfer, Paypal and credit card.
Other modes of payment can be arranged when we communicate with you regarding your print contact us at cso@redlabgalleryph.com
Behind redlab gallery is Red Ognita and Raymond Cruz. To know more about them and see their work, you can visit:
Turn-around time for Prints Only (unframed) would only take 1-2 weeks upon payment verification depending on the volume of orders received. For framed work, 2-3 weeks. We would do as much as we can to give you a hand-signed print and will need to contact the artist to come over and personally sign your piece.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, payment advice will be automatically generated to Samplestore.com system for your order.
It's fast, easy & secure.
At the moment, we only accept Credit/Debit cards and PayPal payments.
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how PayPal works for you.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at cso@redlabgalleryph.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged samples received, we will require photo proof of the affected artwork and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any artwork that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at help@redlabgalleryph.com
- In the event of lost artwork, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
- In the event that you've received the wrong artwork, we will require photo proof of the wrongly sent artwork and D.O (Delivery Order) and after reviewing, we'll resend the correct artwork to you at no cost, subject to availability.
